We want you to be happy with your Code Earth order.
If you've changed your mind or there's a problem with your order, we're here to help.
Changed Your Mind?
If you wish to return an eligible product, please contact us within 14 days of receiving your order.
Products should be returned unused, unopened and in their original packaging. For health, hygiene and product-safety reasons, we cannot normally accept a product once its protective seal has been broken, unless the product is faulty, damaged or otherwise not as described.
Faulty, Damaged or Incorrect Items
If you receive an incorrect, damaged or faulty product, please contact us as soon as possible.
Please provide your order number and, where appropriate, photographs of the product and packaging so we can investigate and resolve the issue.
Returning an Item
Please contact us before returning an item so we can provide the appropriate return instructions.
For change-of-mind returns, customers are normally responsible for the cost of return postage.
We recommend obtaining proof of postage when returning an item.
Refunds
Once your return has been received, we will inspect it and notify you whether your refund has been approved.
Where a refund is approved, it will be issued to your original payment method.
Please allow additional time for your bank or payment provider to process the refund after it has been issued.
Cancellations
If you wish to cancel your order, please contact us as soon as possible after placing it.
We process orders quickly, so we cannot guarantee that an order can be cancelled once it has entered the fulfilment or dispatch process.
If your order has already been dispatched, please follow the returns process above.
Your Statutory Rights
Nothing in this policy affects your statutory rights as a consumer.
Need Help?
If you have any questions about a return, refund or cancellation, please contact us through our Contact Us page.
Nature. Decoded.