Privacy Policy

Code Earth (“Code Earth”, “we”, “us” or “our”) operates this website and online store. Our store is powered by Shopify, which enables us to provide our products and services to you.

This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, make a purchase, contact us, create an account, subscribe to marketing communications or otherwise interact with Code Earth.

For the purposes of UK data protection law, Code Earth is the data controller of the personal information described in this policy.

1. Personal Information We Collect

Depending on how you interact with Code Earth, we may collect:

• Your name
• Email address
• Telephone number
• Billing and delivery address
• Order and transaction information
• Payment and payment-confirmation information
• Account information and preferences
• Communications you send to us
• Device, browser and IP address information
• Information about how you use and interact with our website
• Marketing preferences

Payment information may be processed by Shopify and our payment providers. We do not require access to your full payment-card details in order to fulfil your order.

2. How We Collect Your Information

We may collect information:

• Directly from you when you place an order, create an account, contact us or subscribe to communications
• Automatically when you use our website, including through cookies and similar technologies
• From Shopify and service providers that help us operate our store
• From payment, delivery, marketing and other service providers where appropriate

3. How We Use Your Information

We may use your personal information to:

• Process and fulfil orders
• Process payments
• Arrange delivery
• Manage returns, refunds and cancellations
• Provide customer service
• Maintain and administer customer accounts
• Communicate with you about your orders
• Improve our website, products and customer experience
• Prevent and investigate fraud or misuse
• Protect the security of our website and services
• Meet our legal, accounting and regulatory obligations
• Send marketing communications where we are permitted to do so

4. Our Legal Bases for Processing

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may process your information because:

• It is necessary to perform a contract with you, such as processing and delivering your order
• We have a legitimate business interest, provided that your rights and interests do not override that interest
• You have given us consent
• We are required to comply with a legal obligation

Where we rely on consent, you may withdraw that consent at any time.

5. Marketing

If you choose to receive marketing communications from Code Earth, we may contact you about products, news and other relevant updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in our emails or by contacting us.

Unsubscribing from marketing does not prevent us from sending necessary communications relating to an order, account or customer-service request.

6. How We Share Personal Information

We may share personal information where necessary with organisations that help us operate Code Earth, including:

• Shopify
• Payment processors
• Delivery and fulfilment providers
• IT, hosting and cloud-service providers
• Customer-service providers
• Analytics providers
• Marketing and advertising providers
• Professional advisers
• Government, regulatory or law-enforcement authorities where required by law

We only share information where there is an appropriate reason for doing so.

We may also disclose information in connection with a sale, merger, restructuring or other transfer of all or part of our business.

7. Shopify

Our online store is powered by Shopify.

Shopify processes certain personal information when you visit and use our store and may process information in countries outside the United Kingdom.

Shopify may also process information in connection with features it provides directly to customers and merchants.

You can find further information about Shopify's processing of personal information in Shopify's Consumer Privacy Policy and Privacy Portal.

8. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate the store, remember preferences, understand how visitors use the website and, where permitted, support analytics and advertising.

Where required by law, non-essential cookies will only be used in accordance with your choices.

You can manage relevant privacy and cookie choices through the controls made available on our website and through your browser settings.

9. International Transfers

Some of our service providers, including Shopify and other technology providers, may process personal information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards will be used where required by applicable data protection law. These may include adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or other legally recognised safeguards.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, tax, accounting, fraud-prevention and regulatory requirements.

Different types of information may therefore be retained for different periods.

11. Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Your UK Data Protection Rights

Depending on the circumstances, UK data protection law may give you the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Request restriction of processing
• Object to certain processing
• Request transfer of your personal information
• Withdraw consent where processing is based on consent
• Object to direct marketing

These rights are not absolute and may be subject to legal exceptions.

We may need to verify your identity before responding to a request.

To exercise your rights, contact us using the details below.

13. Children's Privacy

Our products and services are not intended to be purchased by children.

We do not knowingly seek to collect personal information from children through our online store.

If you believe a child has provided personal information to us inappropriately, please contact us.

14. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of third parties. We recommend reviewing the privacy information provided by any third-party website you visit.

15. Complaints

If you have a concern about how Code Earth uses your personal information, please contact us first so that we can investigate and respond.

You also have the right to make a complaint to the UK's data protection regulator:

Information Commissioner's Office (ICO)

Further information about your rights and how to make a complaint is available from the ICO.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal and regulatory requirements.

When we update the policy, we will update the “Last updated” date at the top of this page.

17. Contact Us

If you have questions about this Privacy Policy, how we use your personal information, or you wish to exercise your data protection rights, please contact:

Code Earth
Email: hello@codeearth.co.uk